Accepting:
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Testimonials Thank you once again for your concern about my order. It's not often that I would like to Thank you very much for sending my orders to me so quickly. I received the shipment today and just in awe how fast and efficient for it to arrive Calgary. Many thanks!!! Best regards, Christine
I just placed another order with you after seeing the quality of my
first order...not to mention the awesome sale! Carleigh
The items arrived today and I couldn't be more thrilled with them. I have gone ahead and placed another order. Thank you for such prompt, personalized service. It was greatly appreciated!
Nicole
Hello Lili,
I just wanted to say THANK YOU for your lovely note and little gift inside the parcel, I received it on Friday as you said and my son now has his lovely Little Twig products again. They make such a big difference from the Aveenos and J&J products.
Thanks again, and I will for sure buy from your site again.
Best, Amy
Hi Lili, Our new {Puddlegear} rain suits arrived yesterday, they are gorgeous, such a great brand and super quality. Thank you for the quick ship and for bringing these in for us. I am sure we will get two years out of them. Warmly, Darlene Hi Lili,
I *love *my {Blessed Nest} nursing pillow! It has helped me get ergonomic while nursing and moulds to support my arm and babe such that my carpal tunnel isn't a problem. What a difference it is having a pillow that doesn't slide around. Well worth the investment--especially considering how many hours a day I spend nursing! Mikayla
It has taken me too long to thank you for the Trebimbi Puppets Club that I won through True Cuddles in January. We love the set! I originally was going to save it for my daughter (who just started eating solids) but when my son (who will be 3 in April) saw the box, he tore it open and started playing with the silverware immediately! My son uses the silverware for almost every meal and loves to put them on his fingers as puppets. I was a little leary about giving him the knife at first but it's perfect for teaching little ones to use a knife without being too sharp. I like that the plate has such high edges-it definitely helps my son scoop his food without getting it all over the table. I have had many compliments on the set since we started using it (and showing it off to friends and family).
Thank you again for sponsoring the giveaway at True Cuddles! ~Rachel
Hi Lili, What a great package you put together! I just wanted to say thanks for the extra touches you put into the package with my purchases. It is a gift for a good friend of mine who is about to have her first baby, and I am sure she will be thrilled! Have a great weekend, Andrea I will soon be placing my order for Piggy Paint. I LOVE that stuff. My sister tested it and it's the only nail polish that doesn't burn through a styrofoam plate! Thanks for offering it half price as a Weekly Deal! Eva
Hi Lili,
Thanks so much for my order! It arrived today and all my girls were thrilled to open it with me and see what I ordered. I would also like to thank you for being so conscientious about testing the leak-proof-ness (is that a
word?) of the Kids Konserve stainless steel nesting food containers for me. I really appreciate it! And I'm very pleased with them. No leaking at all. The Otterbottle hot food container is great too. My girls love the pink! Thanks again for your help, Christy Hi Lili,
Congratulations for offering great customer service, and a great website! Stephanie Hey Lili, Thanks again for the wonderful and speedy service! And a big thank you for the cool notebook - that was a "huge" freebie :) My son loves his new "sippy bottle" and demanded to have his milk out of it as soon as we got home this afternoon. Vivienne
Thank you very much Lili, I will definitely be telling people about the excellent service I have received from you. Glad you were able to clear up the shipping confusion I had. I look forward to doing more business with you in the future. Teresa Thank you so much for the timely delivery. I will surely return to your company for a future purchase. Lori I'm sure my twins will enjoy the Totseats. I can't wait to try them out when they can really sit upright. Thank you for the washcloths and the reusable bag! And thank you for such friendly service. I wish you would open a shop in Montreal! Tieu Hi Lili - thanks! It was wonderful to meet you too and I am so happy with the {Blessed Nest} nursing pillow....I'm already using it at night and can't wait until our girl is here so she can enjoy it too!! Pleasure buying from you and I'll be back as we need more stuff :) Monica
Thanks Lili!
I am certainly looking forward to having some more lunch options! I am very tired of trying to make the sandwiches more interesting.
And much appreciation to you for your great service and follow-up. When I initially started my online search for these containers I emailed 3 or 4 companies. You were the only one to respond promptly each time and was willing to take care of my order, even though it was a delayed sale.
I will definitely be a return customer and recommend you to friends. Cheers,
natasha I LOVE everything I ordered. My baby actually enjoys getting his little nails buffed {with the ZoLi Buzz B nail trimmer}. I think it tickles. The quality of my items were top-notch. I will definitely be ordering again as well as referring my family and friends. Thank you!
Tracy :) Great to meet you to and to stumble upon your fabulous company. I will DEFINITELY be ordering more in the future. :) cheers k
Oh Lilli, you are sweet. thank you. and thanks again for great customer service. I'm actually going back to the site right now to put in another order for a different niece! so in actuality it was a double reminder!
have a great day talyne Thank you! What wonderful service. I will put the return Muddy Buddy in the post to you tomorrow. I truly appreciate your prompt attention to the exchange for a bigger size. We also love our other items - the lovely {Peri} poncho especially. I will be recommending your store to other parents at my child's school (Kimberton Waldorf School).
Thank you, Samantha
Hi Lili!
Thank you so much for the {shipping} refund, what a surprise! I just received the {Baltic Amber Baby} necklace! I am so hoping this works for my baby girl as it did for yours. I will be sharing "my little green shop" with all my friends! Thanks again! Darcie Hello Lili,
We just recieved our package today and are absolutley thrilled. I made a goal this season to purchase from local or Canadian shop owners. Recieving Kennedy's new {Educo} cash register with a notes of thanks from you made it all worth while. Thank you for the fantastic service with a personal touch. Looking forward to ordering from you again in February for her birthday.
Happy Holidays,
Jackie
Thank you so much! I've placed the order and hope all is ok with it. We really appreciate your phenomenal customer service and consideration. Wrapping the toolbox was such a thoughtful extra which we were so delighted (and thankful) for. Thank you again. Hope you and your family have a great Christmas - we're all getting excited over here! All the best, Tanya Hi Lili,
I set the {Way Basics Charlotte} table up, looks lovely. I am enjoying the Totseats which are being used in my daycare. What a practical item. I have been passing along your business cards to colleagues as well as my clients which I hope will bring some business your way.
Thanks again,
Shirley:) Good morning
Re: my invoice 1912...I just wanted to pop off a quick note to say a "huge" thank-you for processing and shipping my order so quickly. I just know there will be a little girl (aka my granddaughter) who is going to be thrilled to see her gifts at Christmas... Hoping you have a wonderful Christmas and a healthy prosperous New Year!!! Cheers, Barb Hi Jim, Lili, Sebastian & Savara-
The animal alphabet puzzle arrived today and with the super ultra deluxe wrap job the USPS was not able to break our fun times ahead!
Thank you and Happy Holidays!
x,
Sher,Craig, & Theron
Thank you for the amazing customer service. This {a free upgrade to XPress Post shipping} was completely unexpected, but appreciated!
Danielle
I really love your online store and am excited to get the new {Smiling Planet} plates and bowls! Fun dishes make mealtime more fun too. Thank you again for such amazing service and offering such a great selection of products. Oh, the items purchased from your store by us and Stella & Dad have all been a big hit - all so very cool (and I love the notebooks). She'll be getting the {Educo} coffee maker for her bday in March due to way too many doting relatives! Hehe. Wishing you and your family a happy and healthy 2012! All the best to you and yours.
Tanya
Hi Lili,
Thanks for all of your concern and personal treatment with my order. it's not usual at all and i appreciate it! Thanks again Shay Thank you Lili. I love your customer service, it certainly makes me want to do
business with you. (To be honest with you, I have emailed a few other companies in regards to these amber bracelets and you have the most knowledge with these products and get back to me the quickest -- which is a huge bonus!) I'll let my sister know about the child's bracelet as she wants to order one for herself and her son. Thank you once again,
Sara
I'll be watching you guys grow, I love your company. Posted it {info on your New Customer Referral Program} all over facebook and my chapter of holistic moms network (great group for you all to sponsor at the national level by the way). Yes the {Way Basics} bench is great, my mom bought one too but that was before I knew about your referral program. It is a great product, but what I love most is knowing we can trust you to keep us safe!
Margaret
Thank you so much Lili.
It's been a real pleasure corresponding with you and thanks for making it {an exchange} so easy for us. Have a great day. Nicole
Lili Thank you very much for the email! I love the personal touch you add with your company. I am overseas right now but wanted to take advantage of your wonderful sale so that is why my friend is accepting the package for me, so thank you, but no we do not need a gift receipt. Enjoy your day! Krissie I tried calling before ordering but no ans so I just went ahead and ordered and I know you always take good care of your customers even after they paid!!! :) I am thankful for your excellent customer service. p.s. I have to say your customer service is so good that it makes it difficult to shop anywhere else!!
Renata
Hi Lili,
Wow, talk about great customer service!!! Thanks for the {partial shipping} refund--what a pleasant surprise! Alba Thanks for the update!! I got the other stuff yesterday and my oldest girl Paige wore her new {Puddlegear Olle} pants today - she was really excited to get to crawl around outside in them.
Both my girls love these pants, thanks for making them available! Malissa
Hi Lili,
Thank you so much for delivering the order.
We are so happy with the products and especially love the {ORE Sugarbooger} hairbrush set (which is how we found your company when googling "child's hairbrush Vancouver"). We've decided that will be our "go to" gift for our friends' babies from now on. Thank you, too, for the lovely little notepad - so useful!
See you again.
Warmest regards,
Gabi, Eric and Xander.
Thank you so much! How very considerate of you {to give me the additional subscriber 10% discount}.
I'll definitely be making future purchases with your company. All the best,
Jennifer
Good morning Lili,
Thank you for our order, it arrived so fast! The {New Jammies} pj's are a hit with my twins. They will be wearing them tonight after their bath. And thank you so much for the note books, you are always so kind, they love those too. Love your shop and wonderful customer service.
Thank you!
Warmly,
Darlene
hi lili-
we have received the {Way Basics} cubes, but haven't opened the box yet. we're setting them up in my daughters playroom & wanted to set them up for her bday on friday. i will let you know over the weekend how much i love them =0)
thanks for getting them here so quickly. great store, super customer service.
best-
robyn
Part II from Robyn:
lili-
looooove them {Way Basics Cubes} !!!! i've been more then happy with your products & cust service.
best-
robyn
got it {my order} already and showed my friends here your website and mentioned the great service. thank you
Leone My order arrived Thursday. Thanks for the super quick shipping and thank you SO much for the smoothie straws! We actually make smoothies every weekend so they will be put to use soon!
Thanks again!
Christien
Hi Lili,
No worries, when I receive my kit I will send you an e-mail. I am glad to be the first Brazilian customer.
Thanks and regards! Marina
Hi Lili,
Thanks for following up on this order. I had seen that it {Paypal payment} hadn't gone through and was actually about to email the address on the website and find out why? I have placed my order through again. I have also added a Totseat Travel Highchair. I hadn't seen them last time i was on the site and it will be perfect for us!! I have processed the order on creditcard this time. have also chosen the international air shipment. Thanks for following up on this! Great customer service! Have a good weekend.
Victoria Hi Lili,
Thank you so much! That's {15% Mother's Day discount} a lovely surprise! You have no idea how much trouble I had to find this little wooden {Hape Educo} cash register online in Canada, because I refused to get a plastic one to replace the second-hand Fisher-Price one we had that broke down. My daughter is turning 2 in July and she's into coins and rocks so she's going to love this gift! My eldest (4) will love playing store with Mommy like we used to. Your products are fantastic! I found a lot of the things that we already have, that I have ordered from different shops... So, you're definitely a one-stop shop and your shipping rate is top notch! I'll be checking in, in the future, Happy belated Mother's Day & happy Victoria Day! Cheers, Nathalie Lili,
thank you for the surprise in my package! The little journal is so pretty - a perfect little gift, although I'd like to keep it for myself! Thanks again for your quick and friendly service! Michelle Hello Lili,
Many thanks for submitting an inquiry to Canada Post. Coincidentally, I just received word from {our freight forwarding provider} that they found the package, thank God. Anyway, I very much appreciate the trouble you've gone through and will be careful about using their services to avoid this from happening again.
Best,
Colm
Hi Lili,
The June 11th ship date is fine, and the discount is great! I found your site looking for Babiators, and checked out with lots of other exciting stuff :) I'm looking forward to receiving the order. When do you expect it will arrive?
Thanks for the message and the excellent service. Much appreciated! Alison
Thank you for the prompt delivery of my order, and I love the little notebook you threw in.
What great service!
Jennifer Thank you Lili - it was a pleasant experience shopping at your site. And I'm very excited about the products on the way!
Katya If, for whatever reason, you wish to advertise in the London area, just send me an email! I'm an accounts manager with one of the only magazines in the area. I love, love,love your products and website (not to mention service and expertise) and there are very few specialty stores for children here.
I hope your business grows exponentially!
M-L
Hi Lili,
I really appreciate your thoughtful and informative response! It is so hard to know all the details for all products and I am very happy to know you are doing it for your customers! Thank you!!!
To be honest, I am happy to make the switch to EMAB knowing what you told me. But I'm curious to know about LT so keep me posted.
Thanks again for doing such an amazing job!! It's most appreciated and impressive!
Susanne
I am so impressed with your store. I ordered last evening & woke up to an email saying that my order had been shipped last night at 11:22! I cannot tell you how happy I am. Thank you again!
Angela Thanks! Glad to have found you online and even happier to know your shop is in Canada and in the same province as my sweet little nephew. I will without a doubt be using your website again.
Sharon
Thanks so much!! I appreciate it {extending the free shipping deal by one day}. I will definitely being shopping with you again in the future.
Have a great day!! Alicia
Love bonuses, that {the shipping} is awesome and so quick!! I wish I had found your store when my boys were younger. I shared your Site on facebook with my friends with younger little ones :)
Thanks again for the awesome service! Dionne Hi Lili, I just placed an order for some back to school supplies for my daughter. I also wanted to get the Puddlegear's Pink Olle Pants in size 120 but it looks like they are out of stock. Wondering if you will be getting them in soon, and if so, could I add them on to my order (and hopefully still get the discount)?
Much appreciated!
By the way, just wanted to mention that I really like how easy to navigate and user friendly your website is! And it was nice to have a number of items I was looking for in one site - simplifies my shopping for sure!
Sincerely,
Lisa
Hi Lili,
Thank you so much for your great customer service!
We are looking forward to the arrival of our lunch box and hopefully we will be able to shop locally with you next year!
Thanks again,
June
Hi Lili,
Thanks a lot {for the partial shipping refund}. There aren't too many businesses that would give a refund when actual shipping costs were less (I haven't experienced any other yet). So I really appreciate it. I've been very happy with all my orders through this company and I would shop again. I'll let my friends and family know about this site and the great customer service. Thanks again. Ramona Wonderful Lili, {replacement} tins received!
Thanks again, I won't hesitate to order from your shop again:)
Renata
Wow!
That is excellent news! Thanks so much Lili {for quickly reshipping a package that Canada Post misdelivered}- I really appreciate it!! Rebecca Hi Lili,
Thank you for making this {getting a replacement lunch box} a smooth and pleasant fix. Your customer service is formidable-- one of a kind-- and I truly appreciate it. I look forward to doing business with mylittlegreenshop.com in the future! :) Best regards, Reesheen
Hi Lili,
I just wanted to thank you for the excellent customer service! I've already told some friends about your service and products! Also, do you have a supplier that carries bamboo washcloths? (similar to the organic cotton ones I bought?) Thanks! ~Michelle
Thank you! Such a lovely surprise {that you applied the subscriber's discount to our order}. I will be sure to let others know about your great little green shop.
Trina
Hi Lili!
Thank you so very much for handling everything {the exchanges} so well for us! Actually the pink jacket is a 90...but a 100 is what we needed! It would be awesome to be able to get it in the 100. I thought since we damaged it we were stuck! However, all the other {Puddlegear Abeko rainwear} sets we have purchased have worn like iron, snaps and all! I appreciate anything you can do on your end!
I will gladly recommend shopping with you!
Thanks, Lili!
Stacey
Lili
Thanks so much for your assistance - I really appreciate it! And many thanks for the {Earth Mama Angel Baby} tea samples - they are great! i had never used that brand and i love it! Cheers, rebecca Hi Lili,
I think you will really sell the LL {Livie and Luca shoes} for sure. They are so much nicer then most of the shoes on the market and do have an eco factor. I love, love them. I hope they make some more shoes for women in the Spring. Hint here :)
Thank you Lili, you are a gem as always.
Darlene I got my order in the mail yesterday and I am sooo happy. I wanted you to know that it is so hard finding good winter shoes for little girls that are not Mary Janes. I was so happy you had some {Livie + Luca's}. My daughter already wore them. Last night walking around outside in the pouring rain she wore them. Her feet stayed dry and warm. I was happy with everything else too. Thanks so much for your great service :)
Hanneke
Hello Lili,
thanks so much. The package arrived the following day after shipping(still not sure how Canada Post gets them so quickly to us, when other packages take much much longer)....and thank you for the green$! Yes, the {Simply Merino} PJs are a big hit with us, and the family we sent them too- they're perfect under layers for this weather.
take care,
Agnes
Thanks! I was surprised to see all the hard work you do! Even on a stat holiday! Thanks alot! I will refer many friends.
So
Hi
I received the RUME bags today. They are so good. Also your shop information card is very cute.
Thank you & take care!
Harumi
That's great {that you can ship same day}! Thank you again -- I love your quick service!
Katie Thank you Lili.
Thank you too for the sweet little notebook, and the coupon.
We found out about mylittlegreenshop from friends, and will be sure to tell other friends about it too.
Warm Regards,
Julia
Thanks Lili, you have a lovely website! My colleague pointed it out to me.
Regards,
Hannah Hi there, Hi Lili,
Hi Lili,
Thank you so much for all of your help with this order, I really appreciate it! Your store is a pleasure to shop at and I have told all my friends!
Thanks again,
Megan
Just wanted to thank you for your exceptional service as always! The girls love their Blaba dolls and {Livie + Luca} shoes! Happy Holidays!
Hi Lili -- This morning we assembled the chairs and the storage chest/toy box from Way Basics. We're happy to wait for the pins, but thank you for the link.
We're impressed by these products, and our five-year-old daughter enjoyed helping assemble them.
Thank you,
Lisa Thanks again, you are always such a pleasure to deal with!
jess
Hi Lili,
I just posted {on your fb page } again! I will certainly be back for more, being green takes time and you have so much cool stuff. The gesture of adding the bear into my order went over and above and I truly take that to heart, in an online shopping world it is VERY hard to find nice people. You have made a friend! Andrea Hi Lili!
Just wanted to let you know I received the order today. Thank you for the speedy delivery! She will be wearing her {Oeuf} heart dress for New Year! Everything in the order was beautiful! Thanks also for the sweet little notebook. Happy New Year to you and your family. :)
Best, Mary Thank you very much for all your help. I look forward to shopping from your store in the future.
Have a happy new year!
-Patrick. Hi Lili,
Thank you for the order and for the little notebook. I love those, you spoil us. I told the kids Mommy was keeping this one for my notes. We love the {Jefferies Organic} socks and tights so much. I love having organic clothing on the kids and the tights are great under pants when the weather is yucky. Plus they look great with skirts and dresses. We get so much wear out of them. Thank you for carrying them.
Darlene Thanks again for everything. I love your store and the service has been great.
Best,
Lyne
Thanks Lili so much! I love your site, and will forward it to all my mom friends!
Nicole
i love your products!
Andrea
Good morning Lili,
Thank you so much for handling my order so quickly. I am so glad I found your little shop online!!
Debbie
Hi Lili,
Thank you so much for the speedy service and excellent quality of the products. I love the stainless steel {Onyx + Lunchbots} food containers, much better than plastic. I will be sure to pass on your business to all my friends. Thanks for all the "alternatives" to plastic. Take care, Lavinia Thanks so much my kids are going to love what they got for valentines day. will let you know how they go over and the little notebook you included was so nice, will order again as it came well packed with care and quick, plus I was sooooo happy to find a pthalate pvc free backpack for my son. he is just out growing his little one.
Heather
Hi!
Thank you for the personalized service (it is so appreciated) and for all the great, healthy and safe products you sell. I simply love your shop!
Until next time... Kind regards, Nathalie Hello Lili,
Just to say, I was surprised enough at the handwritten mailing label when I received the package yesterday. Suffice it to say, I gasped aloud when I saw your note thanking me for my business! What a delight. All the best in your business endeavour - I've certainly bookmarked your site! Jessica Thank you so much for your prompt service. I need the amber for my allergies. Told my daughter who deals with you. She thinks you`re great too.
Thanks again
Ingrid
Lili,
Thank you very much for that acknowledgment! It is much appreciated! My mom received her amber already and she is very pleased with your company and with you and your service, as am I.
Thanks again!
Krissie
Hello Lili,
I left a voice message the other day about ordering a toy for our little Madison. They were pleased with the Discovery Box that Madison received for Christmas so I'd like to order the Hape Shake and Match Shape Sorter for Easter time. You did such a great job helping me last time and delivering the parcel personally was so nice.
Thank you. Beverley
You really know how to do business and how to serve clients!
So happy to shop from you! Voronica Lili,
I ordered a "Little Yoga Mat" and just received it yesterday. I wanted to take a moment to thank you for your excellent service and fast shipping. Also, the business card with a hand written thank you was quite possibly the nicest customer service touch I have received from a store in a VERY long time. Personal touches like that go a long way, and I will definitely recommend your shop to my friends! Kelly Hello, I just wanted to pass on my appreciation for the great customer service I received from your store! I was so pleased to have everything arrive so quickly and in such good condition! I was also pleasantly surprised that your staff took the time to give me a heads up that my purchases were being shipped separately. Thanks again, Brittany Hi Lili!
I'm sure I will love everything in my order. {Earth Mama} Angel Baby tea is the best tea I've tasted. Thanks for sending me a sample in one of my orders. You made me discover it! Have a lovely day, Nathalie Hi Lili,
Just wanted to tell you thanks. We love the stuff especially the {Hatley} raincoat that we got for a gift but will be getting another for my little one soon. Sophie loves the {Sling Sister} snack pack and says thanks she starts preschool this fall and is happy to use it there. The {Onyx} straws are great, my kids always want straws and I was tired of chucking them in the bin. The {Glob} paints are for Sophies Birthday coming soon and we will let you know how she likes them too. I have a hand full of online shops I love and your is near the top, Mission is way defunct in shopping, lovely in scenery!
Thanks Again,
Heather
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