Rest assured, we strive to provide excellent customer service. All shipments are sent within 24 hours and when they are available, tracking numbers are recorded and provided to you on the 'Completion of Sale' e-mail we send you. Most of the time, we're able to ship the same day if an order is received by 5 pm PST.
Shipping/delivery is free:
Pick-up your order in Vancouver's West End and save the shipping costs. Most orders can be ready within an hour. Just e-mail us at email@example.com to arrange it. A refund of any shipping charge already paid will be presented at time of pick-up.
We offer $7.00 Flat Rate to the 21 Municipalities within Metro Vancouver (Burnaby, Coquitlam, Port Coquitlam, Surrey, Richmond, New Westminster, Delta, Port Moody, West Vancouver, North Vancouver, Abbotsford, Pitt Meadows, White Rock, Langley, Maple Ridge, Lion's Bay, Belcarra, Bowen Island, Tsawwassen, Vancouver and Anmore). At Checkout please select $7.00 Flat Rate within Metro Vancouver.
Shipping Rates in Canada are based on the value of the order:
Value of Order: Shipping Cost:
Less than $39.99 $8.50
$40 to $69.99 $10.50
$70 to 99.99 $13.50
More than $100 FREE
- within Vancouver + Metro Vancouver ~1-2 business days
- within BC ~ 2 - 4 business days depending on location (urban vs rural destination)
- to Alberta ~ 3 - 4 business days depending on location (urban vs rural destination)
- to Saskatchewan and Manitoba ~ within 3-7 business days depending on location (urban vs rural destination)
- to Ontario ~ within 4-6 business days depending on location (urban vs rural destination)
- Quebec ~ within 4-7 business days depending on location (urban vs rural destination)
- to Eastern Canada ~ within 5-10 business days depending on location (urban vs rural destination)
- to the US ~ 5-10 business days
We have two shipping rates to the United States:
- without a tracking number for $16
- with a tracking number for $19
Orders to the US that are above $150 ship for free.
We ship internationally via Canada Post to the following 33 countries:
If your country is not listed here, contact us and we'll get you a shipping quote.
There are 2 overseas international shipping rates:
1) Surface International $45 (4-8 weeks)
2) Air International $60 ( 1-2 weeks)
* Please note:
i) If you are charged more than $2.00 what it actually costs to ship your order, you will be issued a refund after your package has been sent.
ii) If your country is not listed, please send us an e-mail, and we'll get a shipping quote for you.
iii) Rates to Australia and New Zealand are $55 for surface and $70 for air mail.